From Tuesday, 10 November, InPost customers will be able to set up a permanent redirection of all courier parcels to a chosen Paczkomat or PaczkoPunkt in the app. The service is to be free of charge and optional, but it comes with limits.
The change follows a new terms and conditions document that takes effect on 10 November. InPost announced it in a message to customers on its website. The update covers , among others, the Paczkomat 24/7 terms, the postal and courier services terms, and the Allegro service terms, including Allegro Smart. The updated documents are available at inpost.pl/regulaminy.
How Permanent Parcel Redirection Works
Today, a customer can redirect a courier parcel to a Paczkomat or PaczkoPunkt using Dynamic Parcel Redirection, but must do so separately for each shipment. The new feature is meant to change that. In the InPost Mobile app, the recipient will set up automatic redirection of all courier shipments linked to their phone number to a selected point. According to InPost, this can be changed or switched off at any time.
As rp.pl describes, the service will be free and available only in the InPost Mobile app, so an app account is required. Earlier versions of the terms indicate that the current redirection works one time only, via the “Redirect” button in the app or a link in a message.
Limitations
Not every parcel will go to the selected point. According to the descriptions of the new terms, redirection will be possible only if several conditions are met:
- the chosen Paczkomat or PaczkoPunkt must be no more than 10 km from the original delivery address specified by the sender,
- the point must belong to the area of the InPost branch that was to deliver the parcel to the original address,
- the parcel must have dimensions and weight that allow it to fit in a Paczkomat.
Shipments sent via SmartCourier and Paleta Standard are excluded from the service. Redirection may also be unavailable if the sender has excluded it in their agreement with InPost, or where legal, technical or operational obstacles exist. Parcels sent from the outset to a Paczkomat will not be redirected to another locker.
What It Means
The biggest beneficiaries will be people who are rarely at home during courier working hours and usually redirect parcels manually. After a one-time setup, courier shipments addressed to their number should go to the chosen point, provided the conditions above are met. The change takes effect a few weeks before Black Friday and the pre-Christmas shopping peak. People who prefer to receive parcels from the courier do not need to do anything, as the feature only works after activation.
It is worth remembering that the chosen point may be full. InPost’s terms state that not all devices in the network may be available for redirection. In its message, InPost did not say whether permanent redirection will also cover cash-on-delivery parcels. One source notes that the terms do not expressly exclude them.
