In Warsaw, the Bolt app introduced a new category of crossings called "Bolt Locally".This innovative service aims to facilitate communication between passengers and drivers, ensuring that drivers speak Polish at least B1+ or have a Polish passport. Travels in this tariff cost as much as standard, and in some cases even less, although the waiting time for a car may be longer due to the limited number of eligible drivers.
What is Bolt Locally?
The "Bolt Local" service is only available in Warsaw and is an answer to the needs of passengers who value smooth communication in Polish. In the Bolt application, when ordering a journey, users can choose this option next to the standard category "Bolt". According to the information, drivers must undergo verification of knowledge of Polish at B1+ level (which means the ability to talk freely on daily topics) or prove Polish citizenship through passport. This is to facilitate situations in which passengers need precise guidance, e.g. on the place of detention or entering a specific street.
The travel prices are comparable to the basic Bolt tariff, but the algorithm can offer lower rates depending on demand and supply. For example, in an example screenshot from the application, the ride in "Bolt Locally" was valued at PLN 28.66, while standard Bolt cost PLN 31.52 for a similar route. However, due to the smaller number of drivers available, the waiting time may be even a few minutes longer than usual.
User reactions and controversy
The introduction of a new tariff has sparked mixed reactions on social media. Many users praise the initiative for improving safety and comfort, especially for women who are afraid of travelling with drivers who do not know Polish. One comment emphasizes: "To people who want to normally get along with the driver in case of problems". Others see this as a step towards greater integration, arguing that knowledge of the Polish language should be a standard for working in Poland.
On the other hand, there are criticisms suggesting that the service can be seen as discriminatory against immigrant drivers. One of the posts states: "Bolt locally means how to introduce a tariff for Poles without accusations of racism".Media, such as Onet, ask if this is a step towards inclusiveness or xenophobia.
The Future of Service
Bolt has not yet provided details on the possible extension of "Bolt Locally" to other cities in Poland. The company emphasizes that the aim is to improve user experience through better communication. If the service becomes popular, it can become a standard in other regions where local language plays a key role in daily interactions.
For residents of Warsaw, the new tariff is an interesting alternative, especially in situations requiring precise conversation with the driver. Will Bolt Locally change the passenger transport market? Time will tell, but it's a lively discussion right now.
